[AnemicOak]

Originally Posted by Josieb1

I would say yes, but I think it's more a case of Amazon refusing to answer the question. They don't have a policy other than 'we close your account, you lose the lot, if not straight away then eventually when your devices no longer work'.

Or it's a case of the question not being properly read. It seems they're answering/reading any question regarding account closure with the assumption that it's an account closed by the customers request. Has there been any actual incident where this has come about since the 2012 incident that prompted them to tell people they wouldn't lose their stuff? There's already been a link to one thread on the Amazon forums where someone said they can access their stuff and that if they buy a new device (not through Amazon) that they can contact CS and have a 24 hour window to register it. Now granted their account was still in some kind of "hold" limbo IIRC, but that's the whole point of this thread, to get a real answer among conflicting info. I just wonder if the only way to get a real answer is to not contact CS, but for someone acting as the press to contact them asking for an official statement on the matter.

Anything said before was simply to limit public relations fallout.

It's certainly possible, but why would you release an official statement like that and have it not be true? It would just make things worse the next time the issue hit the web.

I would also caution pdurrant on the merits of keep asking. Don't get on their bad side, it's not worth it.

This seems like complete FUD. What basis is there for saying they have some kind of "bad side" to get on implying that they'll retaliate in some way because someone is asking questions?



I don't know the true answer one way or the other and clearly Amazon CS is falling down on the job of giving any kind of meaningful answer, or perhaps even reading the question. It would be nice to have an official answer/statement not relying on low tiered CS.