[pdurrant]

I got two replies, both of which missed the point entirely. I've sent another follow-up.

Answer 1:

Spoiler:

Hello,

I'm sorry for any inconvenience caused in this regard.

From your email, I understand your concern regarding that you wish to access your previously purchased Kindle contents, musics, audio books even if the account is closed.

Please be informed that, Once the account has been closed you cannot access your purchased Kindle contents. Please accept my sincere apologies for any disappointment this has caused.

Further, regarding musics, the concerned team will assist you regarding the issue.

Should you require any additional information or assistance, please do not hesitate to contact us.

Thanks for your understanding caused in this regard.

Warmest regards,

Aparna K.
Amazon.co.uk
Your feedback is helping us build Earth's Most Customer-Centric Company.

Answer 2:

Spoiler:

Hello,

I'm Vikram from Amazon Customer Escalations Team.

I've reviewed your email and understand your concern.

Once your account is closed, it's no longer accessible by you or anyone else. You won't be able to access your order history or print a proof of purchase or an invoice. Additionally, the following will no longer be available to you:

* your Amazon.co.uk Marketplace account
* your accounts at Amazon.com, Amazon.de, Amazon.fr, Amazon.it, Amazon.es, Amazon.ca or Amazon.com.br
* your Wish List, or About You page
* your Amazon.co.uk Associates account
* your Author account
* your Kindle library
* your Amazon Music account
* your Amazon Appstore purchases
* your Cloud Drive account
* your Audible.co.uk account
* your Amazon Local account
* your Amazon Video account
* your Public Profile including your reviews, discussion posts and customer images

If you'd like to order from us again, you'll need to start a new account. Please be advised, taking this action will also close accounts on other Amazon sites.

If you still have any concern, please reply to this email and we'll assist you further.

We look forward to seeing you soon.

Did I solve your problem?

If yes, please click here:
http://www.amazon.co.uk/gp/help/surv...em_hmdyes_pt_1

If no, please click here:
http://www.amazon.co.uk/gp/help/surv...cem_hmdno_pt_1



Warmest regards,

Vikram Singh
Amazon.co.uk
Your feedback is helping us build Earth's Most Customer-Centric Company.

My follow-up question:

Spoiler:

My question wasn't answered. Please review my original question, which was written carefully (attached at bottom).

tl;dr: What happens to access to ebooks, etc, if Amazon closes my account against my wishes?

Original question:
I am writing to get an official, on-the-record, reply to a question about digital content and unrequested closure of accounts.

Sometimes Amazon decides to close a customer's Amazon account. My question is not about the reasons Amazon might have to close an account.

My question is about the consequences of such a closure on access to purchased digital content - ebooks, music and audiobooks.

In 2012, Amazon made a statement to the national press that closure of an Amazon account would not affect the customer's access to their purchased digital content.

See http://www.theguardian.com/money/201...eletes-account

Update: Amazon contacted us on 23 October 2012 to say it has posted the following statement on its customer forum: "We would like to clarify our policy on this topic. Account status should not affect any customer's ability to access their library. If any customer has trouble accessing their content, he or she should contact customer service for help."

However, I contacted you earlier this month to get confirmation that this was still your policy, and received this reply:

"At this time, I'd like to confirm that if your account is closed for any reason, it is true that you will lose access to your purchased Digital content."

I did send a follow-up question, asking about this inconsistency, but I have not received a reply. And so I'm writing to you again.

While I don't think there's any likelihood that you'll decide to close my account, I would like to know what Amazon's current official position is on the availability of purchased digital content in the event that Amazon decides to close an account.

I didn't expect that this would be a difficult question to answer, and I look forward to hearing from you soon.