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For what it's worth, Amazon does have other options beyond simply blowing off requests for explanations. They'll cost them money, so as DiapDialer has implied, they have to decide the good-will PR benefit would ultimately aid their bottom line.
They could create a switch that allows them or the user to create a digital-only account, for example. We here all know it's really an illusion (thank you, Apprentice Alf and loves Cabbages and any others who keep things going over there), but most Amazon ebook/MP3/audiobook/video customers are assuming that as long as Amazon/Audible is open, they'll have access to their digital "purchases".
Or, they could completely separate their digital services from their physical goods. This is opposite to the direction they seem to be heading (I won't be surprised if Audible is eventually subsumed into the Amazon website entirely). But it is an option.
I suspect, however, any kind of special protection of the digital access won't happen until and unless enough consumers make a stink about it.
As with many folks here, I've purchased ebooks for over a decade now. I've lost access to libraries when companies went out of business. But with a company the size of Amazon now (not the Amazon that closed down its LIT and PDF business back before Kindle days), I think there would be a huge noise if access to all those books was lost.
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