Quote:
Originally Posted by Barcey
If they refund the purchase costs of all the media they sold to the customer they wouldn't be expected to, however they sold the electronic media including those services and in some instances requiring those services. If Amazon unilaterally terminates access to the media and doesn't allow the customer a satisfactory explanation why, I think they've earned the criticism. If they want to unilaterally decide not to accept sales transactions going forward that's fine but it shouldn't penalize past purchases.
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They
shouldn't...
... unless they want the criticism that will follow.
And if they decide that their customer-centric policy (with the end goal of making, rather than losing, money) entails silencing that criticism -- by ensuring continued access -- then it would be a tautology to say that they will make that call.
As for whether they
can...
... why not? I still haven't heard a good reason.
I have heard a lot of people not being clear about which one they are referring to.