Quote:
Originally Posted by Wearever
Because this is the company that wants to be connected with good service.
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And they already are. But surely they're allowed to purposely shoot themselves in that particular foot if they choose to do so (not that I think that's what they're doing here, mind you)?
Their reputation for great customer service does not
obligate them to do anything. They're not bound by their reputation to be fair and friendly to everyone. As Lemurion mentioned, if they get enough bad press over this (or anything else) they MAY reconsider their policies (or they may not). But that would still be their choice. It's best not to confuse "great customer service" with "wanton disregard for their own bottom-line."