Dear Amazon,
I am writing to get an official, on-the-record, reply to a question about digital content and unrequested closure of accounts.
Sometimes Amazon decides to close a customer's Amazon account. My question is not about the reasons Amazon might have to close an account.
My question is about the consequences of such a closure on access to purchased digital content - ebooks, music and audiobooks.
In 2012, Amazon made a statement to the national press that closure of an Amazon account would not affect the customer's access to their purchased digital content.
See
http://www.theguardian.com/money/201...eletes-account
Quote:
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Update: Amazon contacted us on 23 October 2012 to say it has posted the following statement on its customer forum: "We would like to clarify our policy on this topic. Account status should not affect any customer's ability to access their library. If any customer has trouble accessing their content, he or she should contact customer service for help."
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However, I contacted you earlier this month to get confirmation that this was still your policy, and received this reply:
"At this time, I'd like to confirm that if your account is closed for any reason, it is true that you will lose access to your purchased Digital content."
I did send a follow-up question, asking about this inconsistency, but I have not received a reply. And so I'm writing to you again.
While I don't think there's any likelihood that you'll decide to close my account, I would like to know what Amazon's current official position is on the availability of purchased digital content in the event that Amazon decides to close an account.
I didn't expect that this would be a difficult question to answer, and I look forward to hearing from you soon.
Thank you.
Paul Durrant