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Sigh, here too. In fact I had two times corrupted downloads for ebooks just purchased from Kobo (just before it became apparent that there was a firmware issue). The Kobo service personal were very helpful and immediately skipped all unnecessary customer script steps as they quickly realized I'm kind of, well, let's call it expert user. And they solved the problem immediately during the call, so this is another example how well things can go with Kobo. So hardly news. Of course, things can also horribly go wrong, not only with Kobo.
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