Quote:
Originally Posted by ProfCrash
To Amazon, it is one person who probably is not all that important to their bottom line. To the person, losing Amazon is far more difficult because of how it helps them live the life that they like.
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It's more than that; it's one person that Amazon has determined is costing them money. The cost of servicing that account, shipping, processing returns, time taken up by CS, has outstripped the profit from the Prime fee and the net on the items sold. Closely examining an account and making an individual determination would take up a lot more valuable CS time and not first level, either.
One reason for Amazon's good CS is that it's cheaper for them for satisfy the customer fast. I think of how many wrangles I've had with Kobo and how much it must have cost them to pay the people who had to deal with my issues. So once the data show Amazon that CS is no longer cost-effective with a particular customer, Amazon not unreasonably wants to cut its losses. And seriously, if a customer is warned and has a chance to get into line, I don't see the issue. At all. Certainly not for going all Henny Penny.