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Quote:
Originally Posted by issybird
But that's mostly because returns are a nuisance, not because I think I'd be courting trouble with Amazon.
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Same here. With rare exception*, I have no desire to intentionally set myself up to need to pack and ship back lots of stuff. I expect that goes for most people.
I also note that in my lifetime, many companies have reeled in their once-ultra- liberal return policies. Brookstones, EMS, Costco, others. Apparently they were sustainable once, then things, or people, changed.
If it can be done accurately and fairly, I do like the idea of addressing individuals and their specific cases rather than punishing everyone with a global policy change.
ApK
*Sometime I will take advantage of one of those "try it for 30 days and if you don't like it, return shipping is free" deals.