Quote:
Originally Posted by ProfCrash
From what I have read, one of the large problems is that there is no one you can talk with. All interactions are handled via email and that is highly problematic. It creates a trail for Amazon to fall back on but it does not really allow for individuals to try and address the problem in a way that feels satisfactory.
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Not only that, but the emails are all non specific. If I were to get a warning that I thought was not warranted I would want to be able to justify my returns. If Amazon CS tells me to return something that shouldn't count.
Some refunds also should not count. I have a number of refunds that were made to items that I didn't have any problems with. When Amazon has given me these refunds it was to compensate for other issues. I wanted to buy Prime for my mother when it was on sale for one day and gift purchases weren't allowed. They ended up refunding my last order to compensate. When I had trouble with slow shipping credits they refunded my last two purchases to compensate. These should not count, but if no communication of specifics is allowed how would I know?