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The merchants is what I have noticed.
I don't really blame the individual very easily. I have had some pretty poorly shipped items. The outer boxes have been ripped and dented. Luckily the product itself wasn't damaged. Just because I have not had many issues doesn't mean others have not. There are folks who use subscribe and save for food staples and have ended up with busted cans and broken bottles.
But I do avoid the merchants.
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