Quote:
Originally Posted by AnemicOak
The one constant I've seen on these return/account closure issues is that when people get "the letter" is that Amazon basically refuses to have any meaningful communication on the subject with the account holder. For people used to Amazon's, generally, very good customer service this comes as a shock to them and they reasonably expect better discourse from Amazon then a form letter and refusal to discuss things.
|
Very good point Brian. The Account Specialists department can only be reached by email and will only give brief general replies. We are not use to Amazon's customer support being this way. In this case your only hope is contacting Jeff Bezos' office and wait.