Quote:
Originally Posted by cfrizz
As far as ebooks go, if people aren't automatically downloading and backing them up on the computers, then that is their own fault. By now everyone that buys ebooks should know that stores can go away at anytime and that access to your books in NOT guaranteed.
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If by everyone you mean people who are enthusiasts that spend lots of time on forums like this then I suppose they "should know", but the majority of digital content buyers aren't hanging out on MR or KBoards or wherever. They're sold on how easy it is to get and access their content and that it'll be there for their use whenever they like.
The one constant I've seen on these return/account closure issues is that when people get "the letter" is that Amazon basically refuses to have any meaningful communication on the subject with the account holder. For people used to Amazon's, generally, very good customer service this comes as a shock to them and they reasonably expect better discourse from Amazon then a form letter and refusal to discuss things.