[WolfBack]

Hello, Tanni..
Did you try to manually hard reset your reader?
If not, then try this:


1. If possible, turn off your eReader.
Note: If your eReader doesn't turn off, try holding the power button to the right until you see Powered off on your screen.
2. Press and hold the Home button.
While holding the Home button, slide the power button to the right several times to turn on your eReader.
3. Continue holding the Home button and wait until the power light blinks rapidly.
4. Let go of the Home button.
5. You'll see a Restoring message on the screen.

(NOTE: The whole process is taken from Kobo.com/help)
I think you may insist on step 2... You have to try several times to succeed. If not, then try again...)