Thread: Touch Touch N905C frozen
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Old 10-15-2015, 06:32 PM   #10
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Kenjutsu View Post
Sorry for being unclear. Here are the steps I took:
  1. I downloaded the image from the PM I received
  2. I wrote the image to the SD card using USB Duplicator Image Writer
  3. I used MiniTool Partition Wizard Free to re-size the partition (image was for 2Gb, and my SD card is 4Gb)
  4. I did a factory reset

Still, the screen stays exactly the same.
That suggest the screen is broken. There are some lines across the top of the connect dialog that don't look normal. They could be ghosting artifacts, but I think it is more likely caused by damage to the screen.

As you have done a factory reset, force a power off and plug it into a PC. From memory, when you do this with a Touch, the device will start and automatically mount so that the Kobo desktop can access it. If you can see it on the PC at this point, it means the screen is broken. You can do this after the device has started, but that means knowing where to tap on a broken screen.
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