Thread: Closure of Account - Access to digital content
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Old 10-13-2015, 07:31 PM   #55
Wearever
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Join Date: Jun 2014
Location: New England
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Quote:
Originally Posted by pdurrant View Post
I got a reply:

Spoiler:

Thanks for using Amazon.co.uk. My name is Hussain from Amazon Kindle Support team. I'll do my best to answer your query.

Firstly, I'd like to assure you that we value all our customers and appreciate your association with us.

At this time, I'd like to confirm that if your account is closed for any reason, it is true that you will lose access to your purchased Digital content.

However, please stay assured, that unless the request doesn't come from your end, Your account is secure and active.

With regards to the instances you have mentioned, about the closure of accounts, it depends on various factors as there is a separate department that deals with these decisions.

I see that you have been associated with Amazon.co.uk since long and has been a regular buyer of the products and services from Amazon.co.uk. We definitely would like to continue the same relationship with you.

Meanwhile, I'll also take your email as a feedback and forward it to our concerned team so that the option of making the availability of the Digital content even after closure of the account regardless of any reason.

Finally, if you have any other concerns or issues, please feel free to forward further comments and suggestions about our website to us. Each suggestion will be read and taken into consideration by our business team.

I hope this information helps.


I feel this is a first level support person who has just looked up closing an account from a user request point of view, and hasn't addressed my point about the 2012 announcement.

I have asked for an explicit statement on whether that policy is no longer in effect, and hopefully that'll get it bounced higher.

[EDIT: To answer AnemicOak's question, this was through a contact form at Amazon.co.uk, specifying Kindle as the reason for contact from a drop-down. I couldn't find a separate link for Kindle-specific support.]
Thanks for posting this, from what I gather there is a "Concern Team" that will get the question of making Digital Content available ( purchased Content ) if the account was closed for any reason. I do hope that happens.
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