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I've had mixed results at the genius bar. I suspect the adage "an expert is someone who knows more than you" applies. I knew zero about Macs when I brought my MBP in, so anyone with a modicum of Mac tech knowledge and decent presentation skills would impress me, and they did.
But other times, I've asked more technical questions about problems with ipods or accessories and I just got referred to the website forums for answers I had already found on my own.
I'm pretty self-sufficient on Android devices, so if something came up I needed help with, I'd be curious to see if the Mayday folks could cut it.
For my mom and and my Aunt, on the other hand, I WISH their iPads had Mayday buttons!
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