Quote:
Originally Posted by Josieb1
No they don't, it was only the HDXs that had Mayday.
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I'm referring to Amazon's 24 hour customer service, which you can call for help on any Amazon product, and which can also be reached by clicking the "call me" button on Amazon's site.
I don't know if the representatives on Mayday are especially more knowledgeable (re:expensive) than the reps you're likely to get on the phone (once you're transferred to the right department) but taking advantage of the hardware already in the tablet to make the connection easier and make the assistance more efficient, while very nice for the customer, doesn't seem to require a huge investment on Amazon's part, relegating it to only premium devices.
In fact, I wouldn't be surprised if, with it's efficiency gains on both ends, Mayday was cheaper for Amazon to offer than their usual phone support.
ApK