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@Hitch: I feel your pain. As a professional writer who uses Word every single day, and all too often has to work with documents created by someone else, I continue to be ASTOUNDED at the ignorance of supposed professionals about the tool they use to make a living. Though, I admit, I think some of the blame belongs with Word -- it makes it all too easy to do lists, headings, etc., with absolutely no understanding of what you're doing. And what the consequences are!
I learned about heads back in the PCWrite days, when my book files had to create explicit tags for A-Heads, B-Heads, C-Heads, etc., because the publishing software was fussy, not very smart, and frankly a bit peculiar. But if I'd turned in a document without them to my publisher, I'd have had it rejected as "not suitable". And no advance cheque in the mail! I learned early that if I did things right in the first place, not only was my job easier, but the editor's job was easier. And if the editor likes you, you get more work!
The idea of creating a TOC and/or index manually is simply too absurd to contemplate. (And oh, btw, a good indexer is worth every penny you pay him or her! We often specified both the actual indexer and the number of pages of index in our contracts once we had the gravitas to demand that.)
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