Quote:
Originally Posted by soulfuldog
the situation we are talking about here (from someone who has returned quite a few things but is a) heavily invested in the Amazon ecosystem and b) isn't obviously abusing the system), it doesn't appear to be good customer service?
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The situation we are talking about here is someone who has received a couple of polite emails mentioning that their return rate is unusually high, and perhaps they should consider why that is, so that they can avoid having so many returns in future.
I agree that the follow up to that email hasn't been good customer service.
But can I remind everyone (and Josieb1) that nothing has happened to her account?
If I received such an email, I'd check my returns, and consider whether any were unjustified. If some were, I'd resolve not to do that again. Otherwise I'd reply documenting the reasons for the returns, and that they were for valid reasons beyond my control, and then forget about it.
I really don't see why Josieb1 is quite so upset about this, although I accept that she is.