Quote:
Originally Posted by kacir
The law in European union is very strict. You can return any [physical] item purchased in an Internet store within 14 days for a full refund.
There is no law, however, forcing them to sell you more things if they decide they do not want you to be their customer.
Warning you in advance is a fair thing.
Would you prefer to receive a letter / email stating that "You have returned too many items and you can no longer be our customer. There is nothing you can do to become our customer ever again. Period!"
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I'm playing devils advocate a little kacir, but any online retailer has to accept that a large number of returns is part of life. Yes they can choose to discourage high returners not to do business with them, but unless they think it is someone who is abusing the system in some way, and for a company with such good customer service as Amazon, the situation we are talking about here (from someone who has returned quite a few things but is a) heavily invested in the Amazon ecosystem and b) isn't obviously abusing the system), it doesn't appear to be good customer service? IMHO it seems a little heavy-handed.
