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Originally Posted by jswinden
I agree. A return rate of 25% is WAY TOO high. Retail stores in my area have long since cracked down on frequent returners.
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In the UK buying online and buying in store in person are two very different things, and the return rates between the two will consequently be very different. By law, Amazon and any other online retailer have to accept returns and give you a refund if you don't want the item for any reason within 14 days of ordering it (and you then have 14 days to return it).
So it'd then be very questionable of them to warn you about returning too many items, unless it was a ridiculously high amount - which it doesn't really seem to be in this instance. 15% (not 25%) of just over 100 orders? Although it may be the case that some items were returned outwith this period, as Amazon do offer far better customer service than most retailers and they will accept returns for far longer period. They aren't the only ones though, if an item is in unused and you have the original receipt, some retailers (John Lewis for example) will accept returns and refund you the money even if you bought in store and not online.
As pointed out already in this thread, Amazon can of course choose not to encourage you to do business with them, but they've already turned the customer off buying from them anyway. And to someone like me as a fairly neutral observer, it does call into question their previously high level of customer support. Though I have to say I've never had any problem with Amazon, and they have even refunded me for a couple of digital items I wasn't happy with, despite them not needing to do that.