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Old 10-01-2015, 01:08 AM   #235
meeera
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Quote:
Originally Posted by Josieb1 View Post
I did think seeing this in the news today was quite ironic. In the UK the right for a refund within 30 days for faulty items is now law

http://www.bbc.co.uk/news/business-34403005
I don't think Amazon is telling you that they will refuse a refund on a future faulty purchase. If they agree to a future purchase from you, and the item is faulty, they will process the return.

However, they are within their right to then refuse to do further business with you after the return. They are within their rights to do that for any reason that isn't discriminatory on the basis of you being a member of a protected class (eg, if they were refusing your business purely on the basis of you being a certain race or sexuality etc).

This is not an insult to you personally from me, or even from them; it is just a fact about how business can work. Whether it's good business or not is a whole different conversation.
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