Thread: KFX Format
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Old 09-30-2015, 09:08 PM   #135
jhowell
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Posts: 7,121
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Join Date: Nov 2011
Location: Charlottesville, VA
Device: Kindles
Quote:
Originally Posted by AaronShep View Post
You would automatically get KFX if the particular publisher's version you purchased had been converted. But you would NOT get KFX if Amazon had only converted publisher versions submitted AFTER your purchase. For those, you would have to contact Amazon and ask them to replace your older version with the new one.
Quote:
Originally Posted by jhowell View Post
I believe that you have found the problem. I must have an old revision of the book associated with my account. ... I will see if I can get Amazon customer service to update that book under my account.
Just to follow up on this. I called Kindle Support and they were able to push a book update that allowed the book that previously would only download as AZW3 to be delivered as KFX.
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