Quote:
Originally Posted by AaronShep
You would automatically get KFX if the particular publisher's version you purchased had been converted. But you would NOT get KFX if Amazon had only converted publisher versions submitted AFTER your purchase. For those, you would have to contact Amazon and ask them to replace your older version with the new one.
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Quote:
Originally Posted by jhowell
I believe that you have found the problem. I must have an old revision of the book associated with my account. ... I will see if I can get Amazon customer service to update that book under my account.
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Just to follow up on this. I called Kindle Support and they were able to push a book update that allowed the book that previously would only download as AZW3 to be delivered as KFX.