Quote:
Originally Posted by Difflugia
This is the key. I took a while and browsed through Amazon's site trying to find the details and fine print of Amazon's return policy. I found a grand total of two statements of the policy and here they are:
There are a few more modification for different types of items (returning a cell phone doesn't cancel your service, for example, and software isn't returnable at all). Nothing in the policy says how often you may return items or for what reasons, as long as the items are in new condition.
Amazon is, however, clearly acting on a different policy.
People have claimed that a return rate of 15% or 25% or returning things after a vacation are unreasonable and that a retailer taking action against these things is reasonable. Even if I agree, that isn't Amazon's stated policy.
To me, it's the same as cell data providers that claim to allow unlimited use, but slow down or cut off users that use "too much". I think that amounts to fraud and the FTC agrees with me.
Those that are arguing that 15% (or 25% or whatever arbitrary fraction) or returning 7 of 8 otherwise identical items after choosing the color you like best is too many returns are arguing that Amazon should have a different policy. The reality is that Amazon agrees, so it sends out letters based on what their policy should be. Amazon refuses to change the stated policy, though, presumably because more people will buy more things if they believe (incorrectly) that they can return anything in new condition within 30 days without other apparent limitation. |
As to that unlimited use, every cell phone provider says clearly and plainly unlimited up to X GB, then it will slow down.
My son complained to me about how it wasn't clear. Turns out he had not read the box with the phone, the prepaid card or the display wall.
I asked why he didn't read the no so fine print.
Perhaps one should read farther to where it says we reserve the right to limit returns.
Now I am not saying Josieb1 is an abuser, but the thing is if they told Josieb1 exactly what triggered the letter then they would have to tell everyone and then the actual abusers would game the system.