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Originally Posted by DiapDealer
Not so. There's quite a few options in between "not ordering" and "keeping defective items" which could reduce returns. And let's be clear... I don't have a problem in the world with returning defective items. But "defective" obviously doesn't mean the same thing to everyone.
Other than truly "defective" (which I choose to toss out of the equation for now), my personal goal is to never have to return anything. Not in order to please Amazon, but because I hate every second I'm without something that I wanted enough to order online in the first place. So I inhale the product descriptions. If they don't tell me what I need to know; I don't order. If I find a different description that conflicts with another; I don't order. I scour the customer reviews for things like "does it fit device X well?" I look to see if customer questions concerning conflicting details that I noticed have been answered. I go to the manufacturers websites to make sure the descriptions I saw somewhere else match the model that's being advertised. I do my due diligence.
I do these things, not because I'm afraid the store I'm ordering from will ding me and I'll be cut off, but because I want to get the right thing the very first time. So that my enjoyment of said item can be immediate and can continue uninterrupted.
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My goal is not to return anything as well, but I just looked at my recent orders and saw three in the past two months that were either defective or not as described. One that was defective was even recommended by another Mobileread member, so I was obviously unlucky. On another the dimensions didn't match what the description said, and the third was a phone case that was supposed to be grippy and multiple reviews said was grippy. It turned out to be much more slippery than my phone with no case. I didn't return any of them because they were all about $8 and not worth my while to return. Maybe other people's finances don't allow wasting that much money.