Quote:
Originally Posted by DiapDealer
I do these things, not because I'm afraid the store I'm ordering from will ding me and I'll be cut off, but because I want to get the right thing the very first time. So that my enjoyment of said item can be immediate and can continue uninterrupted.
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And also because I absolutely hate having to repackage something up securely and then having to take it back to UPS. Even though Amazon always gives a free shipping label so there's no immediate cash cost to me, there's still the packaging and tape expense, and it's just a royal pain in the rear to have to go through all that. That's the main reason I keep a bad $10 item like a case because it's just not worth my time to go through the return. But I fully research items first the same as you do, including reading reviews, and will even post a question if something isn't clear before deciding to buy or not.
But I really wouldn't take it more than a warning at this point and just don't make purchases just to see if I like something. Definitely return defective items, they can't hold that against you. But don't purchase anything where you just might not like it. Do that shopping elsewhere, preferably in person so you can see the item first. You've stripped your ebooks of DRM, do the same for your audiobooks and everything is protected. Amazon may be one of the most convenient, but it isn't the only store for online purchases.
Amazon should be able to disclose more information if the consumer receiving such a letter asks for it though. I'd point out that out of xx items returned, xx were because the items were defective and that's not your problem or fault at all, that you didn't just buy and return items on a whim.
Has anyone actually had their account cancelled after receiving such an email?