Quote:
Originally Posted by DiapDealer
Not so. There's quite a few options in between "not ordering" and "keeping defective items" which could reduce returns. And let's be clear... I don't have a problem in the world with returning defective items. But "defective" obviously doesn't mean the same thing to everyone.
Other than truly "defective" (which I choose to toss out of the equation for now), my personal goal is to never have to return anything. Not in order to please Amazon, but because I hate every second I'm without something that I wanted enough to order online in the first place. So I inhale the product descriptions. If they don't tell me what I need to know; I don't order. If I find a different description that conflicts with another; I don't order. I scour the customer reviews for things like "does it fit device X well?" I look to see if customer questions concerning conflicting details that I noticed have been answered. I go to the manufacturers websites to make sure the descriptions I saw somewhere else match the model that's being advertised. I do my due diligence.
I do these things, not because I'm afraid the store I'm ordering from will ding me and I'll be cut off, but because I want to get the right thing the very first time.
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I have been known to call the manufacturer if I couldn't find the answer online before I order.