Quote:
Originally Posted by Purple Lady
Josie seemed to say a lot of her returns were for defective items. Issybird said Josie needs to cut back on excessive returns. Those two combined say she either needs to quit ordering or don't return defective items.
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Not so. There's quite a few options in between "not ordering" and "keeping defective items" which could reduce returns. And let's be clear... I don't have a problem in the world with returning defective items. But "defective" obviously doesn't mean the same thing to everyone.
Other than truly "defective" (which I choose to toss out of the equation for now), my personal goal is to never have to return anything. Not in order to please Amazon, but because I hate every second I'm without something that I wanted enough to order online in the first place. So I inhale the product descriptions. If they don't tell me what I need to know; I don't order. If I find a different description that conflicts with another; I don't order. I scour the customer reviews for things like "does it fit device X well?" I look to see if customer questions concerning conflicting details that I noticed have been answered. I go to the manufacturers websites to make sure the descriptions I saw somewhere else match the model that's being advertised. I do my due diligence.
I do these things, not because I'm afraid the store I'm ordering from will ding me and I'll be cut off, but because I want to get the right thing
the very first time. So that my enjoyment of said item can be immediate and can continue uninterrupted.