Quote:
Originally Posted by issybird
Surely it's exactly the opposite of subjective. Sheer data kick out problem returners.
And saying "it's basically over" is sheer histrionics. There's no reason Josie can't continue as an ordinary Amazon customer; she just needs to cut back on her excessive return rate. The warning email was just that, and nothing more.
I find that as this type of discussion escalates, there are judgmental types on both sides. The major impetus (and I admit, I think it's the case here) is that the OP is seeking validation, not substantive advice, and is unwilling to acknowledge her own at least partial responsibility in the situation. Josie's not a demon, but neither is Amazon, at least in this case. There are contributing factors in the behavior of both entities.
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I should've been a little more clear. Once they actually close your account, it's over. I received the warning and my account is still open. And no, you can't go on like a regular customer. You have to be very cognizant of what you are ordering and consider the chances of getting something defective or broken. You have to decide it if is worth the risk of losing your account. Also, It's very upsetting when they single you out like this. I felt so embarrassed, like a criminal. In my case, I had no control over the missing packages. They still flagged my account. I think Josieb is upset and confused, as she is entitled to be. Amazon should make clear guidelines so customers are not blindsided. They should also take into account the reasons for the returns, replacements, etc. I'm done.
