Quote:
Originally Posted by soonerchick
It's all subjective, and really has no rhyme or reason. If a rep thinks that your account has a problem with too many replacements, returns, credits, 'freebies' or anything else, they flag it and it is reviewed. The circumstances and reasons don't matter. Once it goes to that point, I think it's basically over.
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Surely it's exactly the opposite of subjective. Sheer data kick out problem returners.
And saying "it's basically over" is sheer histrionics. There's no reason Josie can't continue as an ordinary Amazon customer; she just needs to cut back on her excessive return rate. The warning email was just that, and nothing more.
I find that as this type of discussion escalates, there are judgmental types on both sides. The major impetus (and I admit, I think it's the case here) is that the OP is seeking validation, not substantive advice, and is unwilling to acknowledge her own at least partial responsibility in the situation. Josie's not a demon, but neither is Amazon, at least in this case. There are contributing factors in the behavior of both entities.