Quote:
Originally Posted by sparklemotion
In fairness to Josie, there were a lot of problems with the earlier Kindle Paperwhites for some of us. I was on those threads a lot as I was someone who had issues and I never saw any bragging going on. Why would someone brag over such a thing? We were all quite frustrated at not being able to get one without issues.
This is true. I myself returned quite a few. Five, I believe. Maybe I didn't get flagged for returns because I was working with one particular "kindle specialist"? He contacted me after I left a negative review on Amazon and tried to help me sort the issue. He was the one continually asking me to try another one after each had the same problem. He also continued to call me back after each new device was received. So maybe that was the difference in my case?
I know some of you side with Amazon, but I personally don't like the way Amazon handles this issue. How they won't allow a person who receives this letter to talk to anyone about it. Of course Amazon has a right to decide what they consider too many returns, but shutting a person out from discussing any details is an odd (and wrong) way to handle it, imo.
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I agree with this. I returned several PW1s and PW2s, lost count a long time ago, took a beating from posters herein for daring to point out wonky screens, but I too talked with CS reps for each return/exchange. Ultimately I did not keep any of the 5 or so PWs I tried over the first two years they were out. I did keep my first, and only, Voyage though as they finally got it right. Talking with CS reps about those PW returns, and the fact that hundreds, if not thousands, of PWs got returned probably kept us from getting dinged. I think Amazon had to admit to themselves, though never publicly, that they released a product that a lot of people didn't find to be as good as they thought it should be. Faulty product equals lots of returns.
Josie, Having said all that, I still feel sorry for you. I hope you can get this resolved satisfactorily. And all the jerks here who are taking it beyond the limit and making personal attacks against you should just bugger off.