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Josie, when you returned items that were defective, did you choose defective as a reason to return? I checked my return report and most were marked as defective. I would hope that when looking at your rate of returns they would take that into account. I certainly don't agree with others that said you shouldn't have bought cheap cases that are more likely to be defective. In the future it looks like you won't be able to buy them anymore though. No one should feel like they can't return defective items.
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