Quote:
Originally Posted by Josieb1
I know this isn't related to reading and apologies but I didn't know where else to ask. Has anyone on here had any experience of getting emails from Amazon about too many returns? We've had two now, a year apart. We do have prime so order a lot but I don't think we return too much, and it's usually cases (I.e tablet/ereader) that don't fit properly, it's never ebooks, or DVDS or CDs/books etc. The one last year I could understand as I'd sent back a paperwhite and a Fire HD but today's just doesn't make any sense.
I was waiting for a new Voyage to be released but I can't order if Amazon is playing these games so I've bought a Kobo Glo HD today. It's impossible to get any answers from Amazon so I'm just fed up and annoyed, and a bit baffled tbh  |
There are already 12 pages in this thread and pretty much has been said already. Let me weigh in with my opinion, however, because I think there are a couple of things you ought to know.
You
did return a quarter of your purchases, by your own admission (you write nothing about how many there were the year before that). While there might be some genuine problems, I honestly believe you overestimate what counts as genuine (maybe you're buying cheap tablet cases and wonder when they don't fit perfectly and then return them time and time again?).
The fact remains that 20-25% returns of all orders is quite obviously way above average. It might all be a really unlucky coincidence, but there is the real possibility that your shopping behaviour is taking advantage of Amazon's generous return policy. You would be the last person to realise that, because obviously you have justifications for every return.
Amazon's profit margin is very, very low on most items (not your problem, I'm just saying). By this point, you're very, very likely costing Amazon money. Why would you expect any company to continue a business relationship that is not profitable?
Us other Amazon customers are basically financing your shopping habits. If everyone would be shopping (and returning) the way you do (by your own admission, mostly low-margin items last year while still returning more than 20%), there simply would be no Amazon.
It really is as simple as that.
Maybe online shopping isn't for you. Maybe making a decision requires you to inspect each item in person. That's all fine and good, but please do not blame Amazon for looking out for their other customers.
The second main point I'll try to make is that nothing has happened yet. I don't know why you'd feel "threatened" by a polite and non-threatening warning. You will have access to your digital content even after you've been banned and you really can't force Amazon to continue financing your indecision.
I know this sounds harsh and I'm by no means a fan of Amazon (in fact, I'm very, very critical of some of their policies and business decisions, check my past posts), but I just don't understand why some people think nothing of returning 25% of their purchases.
Most returned goods cannot be resold at full value; at best they are sold as warehouse deals, at worst they're trashed (you wouldn't want a used item sold to you as "new" either). Think of every return as a loss for Amazon, maybe this will help you understand your position better.
I know you'll just throw my message into the "you're to blame, so I can ignore it" pile, and that's fine. But maybe, you
are to blame, you know?
As a business owner, I'd get rid of customers who cost me money, too. I do, in fact.
Matt