Quote:
Originally Posted by Josieb1
I want Amazon to tell me why we fall into this category. I don't actually think that's a lot to ask.
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Several people, myself included, tried to explain that it *is* lot to ask.
The reason is: if they started to give explanation then the crooks would quickly learn how much they can abuse the return system before running into a trouble.
There ARE some very unscrupulous people that are gaming the system. Some of those view Amazon as a rental, others do not realize that it is not OK to order four different models of e-ink reader with the intention of "having a look" and then returning three they do not like. Some people even do not want to cheat, they are simply too picky and are costing Amazon too much money.
I personally do not think you belong to any of those categories, but I do not have enough info to be a fair judge.
There is another thing you have to take into account. The customer support employee that is communicating with you has a strict quota of "incidents" [or whatever they are called at their corner of the world] to solve per hour. That means they are simply unable to pore over your purchasing history judging carefully how justified your returns were.
Your account most probably got flagged by some very complex algorithm that is constantly being tweaked, so they can identify "unprofitable" customers. I think that there is high chance that the rank-and-file employees working in CS have absolutely no idea why exactly you got flagged as a problematic customer. If I was a high ranking manager at Amazon I would make sure that the precise algorithm would be known only to a small handful of insiders.