Quote:
Originally Posted by JoHunt
Which is about the only way they can respond.
Josie, what type of remedy are looking for? To be blunt, Amazon accepts refunds for most any reason, so you giving a detailed explanation why you returned each item will probably fall on deaf ears.
You've received a notice for the past two years about excessive refunds - no one at Amazon can change your refund ratio so it falls below Amazon averages.
I'm just trying to understand exactly what you want Amazon to do - perhaps we can come up with some ideas to reduce the stress this is causing you.
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I want Amazon to tell me why we fall into this category. I don't actually think that's a lot to ask. Yes we've given detailed return reasons, we don't return on a whim, it's time consuming, expensive and awkward for us. I don't live in a post office.
To put it blunt they want us to pay for Prime but not order anything. I need to know if it's safe to pay Audible £110 upfront in a few weeks time. It's like building a house then discovering the foundations are in an Earthquake zone.