Quote:
Originally Posted by Katsunami
I would not be surprised if there are no "Account Specialists."
The e-mail regarding too many returns is probably automatically triggered, and if someone sends a complaint e-mail about it, the rep stops reading as soon as it's obvious that the mail is about the returns. He clicks canned answer 216, and clicks "send".
I know. I've worked in CS for different, very large companies, Canon and HP among them. They also had 'departments' that either didn't exist, or the 'department' was any colleague that's not me.
Angry customer? "I'm going to put you through to our complaints department." That 'department' is the person sitting to the left of me. It would be entirely possible that, two seconds later, I'd be the 'complaints department' for the person to the right of me.
I'm glad I haven't been working in CS for over 10 years. I'd rather go work in a factory to be honest.
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I totally agree with you, the messages read like canned, standard automatic messages.