Thread: Amazon email for too many returns
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Old 09-28-2015, 04:37 PM   #106
Josieb1
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Quote:
Originally Posted by Katsunami View Post
Yes, it is.

It is Amazon's fault for not explaining. Maybe they are 100% correct in sending that e-mail, but the least they could do is tell Josie something like: "We see you have returned 11 of 50 items bought in the last 12 months. 10 of those 11 items were returned for reasons other than 'defective'. This is too much above the average number of returns per customer. Therefore we would like you to be more careful in your shopping."

In that case, Josie could say: "Ah, yes, I *did* return 20% of the items I bought... maybe the average return percentage is 12%, or 15%, so Amazon is right. I must read more reviews so I can make better decisions before buying."

She could also say: "No, I didn't return so many items. Where did you get that number from?" And then, when Amazon shows her, it is discovered that some random internet person has hacked the account and has been fooling with it some way or another. Stranger things have happened on the net.

Until Amazon explains, neither we, nor Josie herself can know who is right. That is what causes all the anxiety: Amazon *might* be right, but Josie can't find out *why*, and thus she can't change her behavior, which endangers her continued existence of her account.
Thank you for defending me but I can change my behaviour at this point and simply not buy from Amazon, unless it's an ebook which is cheaper than Kobo has it, or something than should not require a return, our last two orders were a DVD and a CD. I guess that is what Amazon wants, for us to not buy or at least be more circumspect in our shopping choices.

The issue now is one of trust, I can't trust my accounts indefinite existence so I dare not commit myself any deeper into the Amazon system, so no more Kindle ereaders , no more Fire tablets, we will probably cancel Prime (I don't care about the Fire Sticks, we got them both on promotion) and I will also probably cancel Audible as well.

Because Amazon refuse to engage or explain I have no choice but to try to contain and protect what we have and not buy more. Their intransigence will actually cost far them more than they have lost in hypothetical refunds.
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