Quote:
Originally Posted by Philzilla
yeah, it's Amazon's fault
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Yes, it is.
It is Amazon's fault for not explaining. Maybe they are 100% correct in sending that e-mail, but the least they could do is tell Josie something like: "We see you have returned 11 of 50 items bought in the last 12 months. 10 of those 11 items were returned for reasons other than 'defective'. This is too much above the average number of returns per customer. Therefore we would like you to be more careful in your shopping."
In that case, Josie could say: "Ah, yes, I *did* return 20% of the items I bought... maybe the average return percentage is 12%, or 15%, so Amazon is right. I must read more reviews so I can make better decisions before buying."
She could also say: "No, I didn't return so many items. Where did you get that number from?" And then, when Amazon shows her, it is discovered that some random internet person has hacked the account and has been fooling with it some way or another. Stranger things have happened on the net.
Until Amazon explains, neither we, nor Josie herself can know who is right. That is what causes all the anxiety: Amazon *might* be right, but Josie can't find out *why* (the 'why' being a statement of return:keeper ratio she is exceeding, or something), and thus she can't change her behavior, which endangers her continued existence of her account.
I am thinking of reporting every post you make to the moderators of this board, and not telling you why. At some point, you will get a warning... but I will have requested that they don't tell you why. And when you ask questions, the only response given by them will be: "You get this warning because your posts are not correct. If you continue, your account will be banned. Have a nice day." Obviously, they won't tell you what's incorrect about your posts.
Maybe that would give you a bit of understanding of how Josie is probably feeling right now.