Thread: Amazon email for too many returns
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Old 09-28-2015, 12:10 PM   #94
pdurrant
The Grand Mouse 高貴的老鼠
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Join Date: Jul 2007
Location: Norfolk, England
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Quote:
Originally Posted by Rizla View Post
Amazon have removed users' access to their purchased books in the past. Hopefully their policy has changed, but ultimately they can do what they want because users do not own the e-books they purchase.

http://www.nbcnews.com/technology/yo...omer-1C6626211

Old news. Resolved.

"After taking her story public, Amazon saw the error of their ways and restored her Kindle library. She's still waiting on her replacement Kindle, but in the meantime has access to her library through the Kindle iOS app on her iPad.

But Amazon doesn't get off the hook so easily. When we reached out to the company Monday, their PR representative would only send us a canned response they'd dropped into their customer forum: "We would like to clarify our policy on this topic. Account status should not affect any customer's ability to access their library.""

(bold added).
See this post at Amazon.
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