[Josieb1]

All my books are Alf'd and I would hope I can still play my audiobooks in an iPod but the devices would be almost useless and would need to be sold. Even the ereaders can't do collections without being registered to an Account. (Yes I know this is worst case scenario)

This time hubby got a lady in Ireland. She was very apologetic but said that Customer Services are unable to talk about these letters. She kept us on hold for over 20 mins trying to find someone to talk to us from the account specialist team, in the end she gave up and said she would pass our details over and hopefully someone would contact us (probably by email) within 48 hours.

And before anyone starts on about how it's all our fault just try and remember I'm very upset and very stressed and pretty much in tears with worry. I hardly think someone who is gaming the system would feel like I do.