Quote:
Originally Posted by DiapDealer
In the past it has been my experience that perserverence has been the key to honest customers finding satisfactory resolution with Amazon in these situations. It may stink to be in the situation, but I understand (to a degree) why Amazon takes the approach they do (canned emails that rarely achieve anything).
If it was as easy as an email to "clear your good name," then scammers would be gaming that system too. So the only way they know for sure their algorithm "got it wrong" is when someone forgoes the easy email route and starts relentlessly calling humans and refusing to be put off.
It would suck to be in the situation, for sure, but at the same time, I can also understand Amazon expecting customers were truly feel "wronged" to be willing to jump through a lot more hoops for resolution. There's just no way they could respond to all disputes/queries by email. Their "weeding out" process may seem a bit cold to many, but I bet it gets things "right" more often than not.
So my advice to you is to stick it out until you speak to a human, if it's important enough to you to find resolution.
And keep in mind that as pdurrant mentioned, Amazon has made it clear that accounts that are banned would still have access to their previous digital purchases. So the only real "threat" I take from the email is "you may not be able to continue buying things from us any more." I hardly call that an abuse of power. That's just the standard "we don't have to do business with you" right that almost all businesses have (as long as it's not based on illegal discriminitory practices).
Good luck. Stick it out, and don't stress. It's just phone calls.
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Hubby is about to try and call again.