Quote:
Originally Posted by AnemicOak
For DVD's, CD's, and such most US stores will only take returns if the item is still sealed. If it's opened they're happy to do an exchange for the same item, but generally an opened one can't be returned for a refund.
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A few years ago I returned a DVD I purchased from BestBuy in the US, I got home and found out I already had the DVD. So the package was fully sealed, not even a slight rip anywhere on the outer plastic seal, seals over the case still intact, was returned the next day, and it wasn't a problem getting a refund (or possibly a store credit, I'm always buying from there so that would always be fine for me).
But as I stood there at the counter they actually ripped the DVD case open to check if the DVD was still in there. I was shocked, since now they could no longer sell it as new and probably have to return it themselves. Apparently scammers have found ways to reseal CD and DVD packaging so it looks perfectly like new after they remove the disk, so they have to open all returns.
I'm half thinking that email is a scam too, I've only heard of people getting those notices when they've returned an excessive amount of ebooks (obviously trying to see how many they can read for free before Amazon cuts them off). Certainly they can't count returns for defective items. I'm surprised they would send a letter like that at all given how frequently an Amazon rep will offer you a refund and insist you send it back if you're not 100% happy with it.
I'll admit I have probably a very low return count, I can think of only 3 trips to the UPS store in the last 4 or 5 years. But I did get replacements for all of it. And I too tend to keep the really small stuff that turns out to be just not perfect for what I want and let it sit in a drawer (have several phone cases like that still in the drawer).