Quote:
Originally Posted by Josieb1
I just think it's an auto generated email that works on the number of returns, perhaps with a 12 month period, I don't think anyone looks at what they or, or why.
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Anyone checking the account at Amazon would probably have worked that out as well, but that's just it the email is designed as a threat, no one is checking and no one wants to discuss the level of returns at all, even though they say they want to 'understand'.
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Hubby has phoned and is awaiting (in vain I think) for a call back within two hours.
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There are people that DO game the system, ordering a camera before they go for a holiday and returning it after, or ordering a large-screen TV and returning it after championship or World cup or whatever is over.
This is why Amazon has some kind of system to watch out for suspicious behavior. I am afraid they are not going to explain to you why they flagged your account, because if they did then the crook would know precise threshold they can't cross with number or value or ratio of returned goods.
I think that in your case this might be unwarranted, because you are not trying to game the system, yet, to an outside observer that has 2 minutes to review you purchasing and return history your number or value or returns might look suspicious.