Quote:
Originally Posted by soulfuldog
It is maybe just the amount of tablet cases you have returned Josie? I'd be unhappy about the emails, but at the same time, I wouldn't be worrying about returning things that are faulty.
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I know I like my cases but I honestly haven't returned that many. I buy more on eBay than Amazon as the same cases are often cheaper.
I just think it's an auto generated email that works on the number of returns, perhaps with a 12 month period, I don't think anyone looks at what they or, or why.
When we went through the orders hubby asked me why I returned a flowery case for a HDX 7, I looked at him with confusion as that is the case on my device, then he looked again and found a second order, we realised I wanted a replacement for the first one, which wouldn't fit, it was cut wrong (MOKO again) and instead of returning for a replacement we did a return for refund and a new order as would get the replacement quicker. Anyone checking the account at Amazon would probably have worked that out as well, but that's just it the email is designed as a threat, no one is checking and no one wants to discuss the level of returns at all, even though they say they want to 'understand'.
And yes in the UK we have distance selling regulations which Amazon obviously don't give a toss about.
Hubby has phoned and is awaiting (in vain I think) for a call back within two hours.