Quote:
Originally Posted by pdurrant
I think there's a big different between returning nothing and returning 25% of orders.
Returns with a good reason (wrong item, faults, etc) clearly should be ignored on an individual account level (I'm sure Amazon are concerned about them at a supplier level).
I think that what would really concern Amazon would be a large number of returns for no specific reason.
I have never had such an email from Amazon, so I'm not sure what my reaction would be. But my first thoughts are that those were incredibly polite emails, and that you're overreacting a bit.
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First of all while the emails may be polite they are also quite threatening. Secondly if anyone did look at the returns/replacements they would not have sent the email in the first place. My issue with this is that I doubt the Account Specialist team even exist and if they did actually want to discuss my returns with me they would allow me to contact someone but they don't. As a customer I have no power in this at all.
At the end of the day this email (and its subsequent ones) do the job Amazon want them to do which is to scare customers from ordering as if they get something damaged or not as expected then they are too scared to return it.
It also makes customers such as myself fear the power Amazon has. The fact that I am so heavily invested in their Eco system with five devices and two fire sticks and over a thousand ebooks, plus we are a prime customer, makes no difference to the threat of having your Amazon account curtailed or even closed.
Regardless of what anyone 'thinks' we did I know our returns are valid, acceptable and justified. So if this can happen to us it can happen to anyone.