Quote:
Originally Posted by AnemicOak
For DVD's, CD's, and such most US stores will only take returns if the item is still sealed. If it's opened they're happy to do an exchange for the same item, but generally an opened one can't be returned for a refund.
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I'm asking about the Netherlands, though. My understanding was that EU consumer protection is very good. In Australia, where I live, a major problem with a product entitles the consumer to the consumer's choice of replacement or refund (and "No Refunds" signs at businesses are illegal). I would have thought the EU might be similar, but my google-fu isn't quite turning up an unequivocal answer.