Quote:
Originally Posted by eschwartz
What if?
What if the script says to tell them "Congratulations on being the one millionth person to call ACS! You've just won a new iPad. Please give us your SS number, bnk account info, etc..."
What-ifs are great.  You can say the most ludicrous things and no one can call you on it, because it *might, technically* happen.
I'm sure I would've heard on the news if Jeff Bezos had had a lobotomy.
So I'm pretty sure he didn't tell his employees to lie to loyal customers just for the lulz. |
Please cut the sarcasm...
First of all, Amazon CS responds not only to “loyal” customers but to everyone. Also, I think that by tech industry standards, this is not considered lying (although it may be morally), especially not “for the lulz”. If no new Kindles are being released, Amazon can tell people that they have been delayed “a bit” (and/or tell people that the CS rep spread wrong information).
The way I see it, Amazon will bring new models soon, but maybe not soon enough and needs to string people along a bit longer for them to not purchase “newer” devices from other vendors, especially considering that people who ask for these new models are interested in purchasing the latest and greatest (and wouldn’t go for last year’s models anyway). I think it's all about creating a little bit of hype for new Kindles...
Even if this isn’t the case, it is a valid option, over the top dismissive comments or not...