Quote:
Originally Posted by JoHunt
22% returns (in a representative 6 month period) is possibly what flagged the account (higher than Amazon average return rate).
What would escalating this issue with CS (or even contacting Bezos) accomplish? It's doubtful that Amazon would ever divulge the exact number of returns v sales it considers acceptable, which is the only possible useful info to be obtained from talking to CS. The account has not been blocked, so there is no action to be taken by CS.
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I agree but hubby is more than a little annoyed. I accept that it's an automatic trigger but it would be nice to know what returns are safe (if any) I.e what would happen if my Voyage developed a fault, would it be safe to report it, I paid for an extended warrenty after all.
I also feel that their attitude is take Prime and order loads but don't dare return anything. I just wish they were transparent with their policies so we could make proper judgements but its all threatening and hearsay.
I certainly feel threatened by the letters.