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I've had Prime for a couple of years now, and as a result I order a lot of small things that I would previously have bought locally. One thing I've noticed is that the rate of defects in small items is annoyingly high. If something comes as a set of six or ten or whatever, at least one or two is likely to be defective. Just this past month I've ordered several cases for a new Samsung tablet (I'm a case junkie and intended to keep all of them) and three of the cases didn't fit the tablet they were advertised for.
I rarely bother to return any really inexpensive items, and from reading reviews I think this is typical. I hate to think that Amazon is sort of counting on customers putting up with this level of quality control.
I'm sure it's more cost effective for Amazon to not check returned items for defects and just count number or percentage of refunds, without distinguishing between returning on a whim or because of defects but it's annoying to think that if I returned everything that was defective or not as advertised I could get one of these letters.
I did return two of the three tablet cases because I was feeling quite annoyed about them but I did worry that it might look excessive.
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